Refund Policy
WP Pixel is a digital software product (WordPress plugin). This policy explains when refunds may be available and how to request one.
Product type
Digital download + updates/support (if included).
How to request
Email support with order details.
Processing
We review requests promptly.
Fairness
Clear rules, no hidden conditions.
This policy is a baseline and should be reviewed for your final store setup.
Eligibility
Refund eligibility depends on your plan and the reason for the request. We aim to be reasonable and transparent.
Common eligible cases
- Duplicate purchase or accidental double charge.
- Compatibility issues that we cannot resolve with support.
- Product not as described for the purchased plan.
Include your site URL (optional), WordPress version, and any error details to speed up review.
Common non-eligible cases
- Requests without order details or proof of purchase.
- Issues caused by third-party code we cannot control.
- Requests after extensive use beyond a reasonable evaluation period.
If you are unsure, contact us and we will advise.
How to request a refund
- Email support@wppixel.uk.
- Include your order email and transaction details.
- Explain the reason and what you tried.
We may ask for troubleshooting details to confirm the issue.
Refund method
- Refunds are issued to the original payment method where possible.
- Timing depends on the payment provider and bank processing.
For delivery questions, see the Delivery policy.